Composer deploy failed to download october/backend

I’m trying to make a composer deploy and it fails to download the october/backend package.

The message I get is:

11:42:00  128/129 [===========================>]  99%  - Downloading october/backend (v3.1.29)
11:50:59   - Downloading october/backend (v3.1.29)
11:56:00   - Downloading october/backend (v3.1.29)
12:01:00  129/129 [============================] 100%
12:01:00 In CurlDownloader.php line 365:
12:01:00   curl error 28 while downloading  
12:01:00   t/october/backend/ Operation timed out a  
12:01:00   fter 300000 milliseconds with 5357568 out of 10718048 bytes received  

I followed the steps mentioned here but I still have the same problem.

Any ideas what can cause this?

1 Like

I have a similar upload problem today. So I am joining the question and waiting for help from tech support.
On composer install (or when I do ‘sail artisan october:install’) I got this:

Installing dependencies from lock file (including require-dev)
Verifying lock file contents can be installed on current platform.
Package operations: 8 installs, 0 updates, 0 removals

  • Downloading composer/installers (v1.12.0)
  • Downloading october/tailor (v3.1.29)
  • Downloading october/system (v3.1.29)
  • Downloading october/media (v3.1.29)
  • Downloading october/editor (v3.1.29)
  • Downloading october/cms (v3.1.29)
  • Downloading october/backend (v3.1.29)
  • Downloading october/all (v3.1.0)
    7/8 [========================>—] 87% - Downloading october/backend (v3.1.29)
  • Downloading october/backend (v3.1.29)
  • Downloading october/backend (v3.1.29)
    8/8 [============================] 100%
    In CurlDownloader.php line 365:

curl error 28 while downloading
t/october/backend/ Operation timed out a
fter 300000 milliseconds with 5190835 out of 10718048 bytes received


The default timeout for composer is 5 minutes (300 seconds) and this appears to have downloaded 5MB of 10MB (50%) in this time. 1MB per minute is a very slow connection speed.

The gateway server is located in the US and uses high availability servers. The slow speed can be a result of any server in between your connection and the gateway server.

@VasilyYa, @cosminbosutar, May I ask which geographic location are you connecting from? Also, please provide a timestamp for the next time you have issues to help us investigate it from our side.

As a workaround, you can increase the timeout duration by increasing the default_socket_timeout value in your php.ini to something higher. This is suggested by the composer troubleshooting article.

The download seems to be working right now.

The server where I faced this error is located in Helsinki, Finland. Also, when I reported the error, I tried to reproduce it locally in Bucharest, Romania with no success.

I also don’t think the internet speed was the issue as all the other packages were downloaded almost instantly except october/backend

I don’t have a timestamp available, but I can tell that the error ocured between 11:00 AM and 12:30 AM UTC

Yes, the problem was solved ! Composer downloaded files successfully. Maybe that was low connection speed.

1 Like

thank you, the problem was solved!

Same problem to me now. Tried several times during the last full hour, no chance to have october/backend downloaded. As per thread suggestion, current timestamp is 1684528673 (just after aborting the last attempt)